Complaints

The management and staff are committed to obtaining feedback from service users both through the resident’s forum and regular meetings with senior managers and the complaints procedure. If service users wish to complain regarding any aspect of their care, they may discuss the matter with any member of staff.

They can also write to the hospital manager who is also the local complaint’s manager. In addition service users can write to the Minister for Justice, the President of the High Court, the Registrar of Wards of Court and the Inspector of Mental Health Services.

There is a policy in relation to bullying which has been agreed between the nursing unions and management of the HSE. This policy is in place and comes into play in response to any allegations. This is only appropriate when patients and carers are prepared to go "on the record" and submit to this adversarial system.

The Mental Health Commission, Amnesty Ireland, the Irish Human Rights Commission, Shine and the Irish Mental Health Coalition, all have an interest in the performance of the Central Mental Hospital and may aalso be contacted.

There is a independent advocacy service provided by The Irish Advocacy Network and this is available to all patients A resident’s forum meets regularly to discuss issues and has regular meetings with senior management The senior management team meets with patients on all units on a monthly basis to obtain comments from individual patients and groups.